People are spending more and more time on their computers at home, as flexible working becomes increasingly common, as well as the market of home businesses also continues to grow too. It is therefore essential to make sure your computer is in a fit state at all times and the best way to do this is to ensure you have excellent computer support on standby.
There are, however, a number of things that you need to keep in mind, when choosing a computer support company:
1. Now is the not the time to go cheap
There is a time and a place when it is OK to get the very cheapest deal; however, computer support is not one of these times. If you go for the cheapest quote every time, you will quite literally get what you pay for and may even find it ends up costing you more. You need to understand that aspects of computer support do take a long time and very specialist knowledge; as such you may need to adjust your budget and then pay accordingly.
2. How long does it take to get hold of someone at the company?
It’s always a good idea to do a bit of telephone research first, since you don’t want to waste time walking around your local town being passed from one computer support company to another. Calling a few companies to make enquiries first-off is a good way to suss out what they are like as a business.
For instance, how long do they take to answer the phone? Do they answer the phone? If you have to leave a message, does it take them a long time to call you back? Do they even call you back? This exercise is well worth doing because it gives you real insight into what their customer service is like. If they can’t answer phones and customer enquiries properly, do you trust them with your computer?
3. Do you get a good feeling from the way they answer the phone/ greet you in-store?
If you do manage to get to speak to an employee of the computer support company, are you impressed with their customer service? Are they professional and do they give you the impression that their company is one that you will be able to rely upon? You can tell a lot from a person’s telephone greeting, as well as their greeting when you physically walk into their store. You want to hear enthusiasm in their voice and for them to convey their interest in whatever computer problems you might be having, as well as express a desire to want to help you.
4. Have a look at their website
In this day and age, if a computer support company doesn’t have an online presence, they are probably best avoided. With this in mind, you need to check out their website. Keep in mind, as a computer support company; they should be able to present you with a decent website. Once again, if the website is rather dilapidated and unkempt, it’s probably a good idea to move on to a different company.
Every single functioning business who has a website must display their contact details on their site. Be sure to look for these details and look for confirmation elsewhere on the web that these are correct. There are a lot of dodgy businesses out there who would be only too keen to take your money and possibly your laptop too and then disappear. Checking these details are correct will confirm that the company you’re about to deal with is authentic and trustworthy.
5. Testimonials and recommendations
People are getting better at reviewing customer testimonials before they buy a service; however, there’s still a huge number of people that don’t invest enough time in checking out what other people think of a service, before they spend (and sometimes waste) their own money. With this in mind, make sure you read what others have written about the service.
You should be able to find feedback on the company’s website, as well as elsewhere on the web. Be sure you don’t just take the reviews on the website into account though since these might not all be real. Typing the company’s name into Google or another search engine is usually your best bet and will generally turn up some interesting reads.
James writes for Quintech computer support. When not writing, he can often be found serving as his own home computer support system.