You know mobile technology is hot right now. Maybe you’ve even seen Apple Store employees using smartphone and tablet computers as POS terminals—but have you considered using this technology for the POS system at your business? If you think the change would be complicated and costly, think again. Using a tablet computer POS system offers great benefits to your customers and your employees. Benefits such as…
How many times have you asked an employee a question and then had to follow them halfway across the store to get your answer? When employees carry tablets, this inconvenience is eliminated—they’re ready to help customers now. Other productivity benefits include instant employee communication via messaging on the tablet and access to the company website for help answering customer questions. When it comes to training, you’ll benefit from the intuitiveness of the tablet, and the fact that so many people are already familiar with them. The training will be much more efficient (read: cheaper) on this type of POS System than a traditional one. All these benefits add up to one thing: a better bottom line. When information is readily accessible and employees spend less time training and more time working, your business will thrive.
Accurate inventory information
One of the age-old problems in the retail world is the accuracy of inventory information available to employees. The last thing you want to do is promise a customer that a product is available only to have to deliver the bad news that it’s not. Customer satisfaction plummets in this scenario, and it’s totally avoidable. POS systems excel at keeping real time inventory data, and a tablet system puts that data directly in the employees hands. Information given to customers will always be accurate—something both the employee and the customer will enjoy.
One of the most striking differences in using a tablet-based PoS system is the flexibility in taking payments. Payments can be made anywhere in the store and not having to stand in line will delight your customers. This can also be used to great effect in a restaurant setting where servers can bring the PoS terminal directly to the table and complete the payment without all the going back and forth that’s required with a traditional system. (Not to mention the ease of submitting orders to the kitchen…) Less waiting makes the customer happy and keeps the business running efficiently.
When you think about providing employees with tablet computers, perhaps all you can see is dollar signs. However, if you’ve looked into POS software and hardware systems, you know that it’s a costly endeavor no matter what. The fact is, a tablet-based system can actually save thousands of dollars, especially if you’re a smaller operation requiring fewer tablets.
Whether you’re looking to revamp your POS system or implement one for the first time, be sure to consider a tablet-based system. The increased efficiency, ease of information sharing, simplicity of taking payments, and lower cost of implementation will win you over.
Author Tony Alvarez writes for Merchant Maverick, where you can find comparison charts, as well as reviews for systems such as BigCommerce.