Telekom TM Streamyx Unifi in Malaysia

unifi

unifi

If you are Malaysian or happened to been stay in Malaysia for a period of time, you should have heard about this giant company, Telekom. This is a Malaysian telecommunications services company that have 2.2 million broadband registered users.

UniFi is a phone and internet broadband service provided by TM. It uses the latest fibre optics technology to deliver phone, IPTV, and high speed internet services to users’ homes. Since the inception of UniFi home fibre into the market, there are over 800,000 customers subscribed for the service, of which 130,000 were industries subscribers.  At the moment, Unifi utilisation rate in Malaysia stood at 47%.

Available Services

The service is mainly categorised into 2 categories: Home and Business.

For Unifi Home, you can choose from the 3 different packages: Unifi VIP 5, Unifi VIP 10 or Unifi VIP 20. Below is the picture for the different packages for you to compare.

unifi home package

For Unifi business, there are also 3 different packages available for you to choose: Unifi Biz 5, Unifi Biz 10 or Unifi Biz 20. If you are subscribing to Unifi business package, you may entitle for free 10GB of Web hosting space. In addition, for customers who are subscribing to the Unifi Biz 20 package, you will enjoy monthly landline calls for free!

Below is the chart for you to do an easy refer and make a comparison on different packages.

Biz 5

unifi biz 5 package

Biz 10

unifi biz 10 package

Biz 20

unifi biz 20 package

If you are interested to sign up any of the packages, you may contact TM support through their email at support@unifipackages.com.my

Alternatively, you can as well email them at help@tm.com.my or get in touch with them via Twitter at @TMConnects.

Unifi Coverage

The service covered almost all areas in Peninsular Malaysia. Recently, TM just adding another 10 areas in southern area for Unifi coverage. Those area are comprised of Johor, Skudai, Senai, Gelang Patah, Pasir Gudang, Permas, and Kulaijaya.

If you want to know if the area that you stay are being covered, you can check from these links:

Unifi Coverage

Check Coverage

Unifi Speedtest

If you want to know if the service that you subscribe is cater to the speed as promised, you can perform a speed test to figure out.

unifi speed test

Here are some of the sites that you can test your internet speed:

SpeedTest

TM Speed Test

Broadband Speed Checker

Streamyx and Phone Packages

Even though Unifi can provide users with high speed internet connection, but the price is also higher which is not everybody can afford to pay for it every month. TM does remain their Streamyx and phone packages which is cater for those who are looking for more economically and affordable internet scheme.

Here is the chart for different Streamyx packages offer:
streamyx package

Unifi Customer Service

Unifi Contact Number – Call 100 for Unifi hotline, no other numbers!

Telekom Malaysia Berhad (TM) claimed that they are putting lot of efforts to in enhancing their customer experience which many people including me are rather suspicious. Recently, they claimed that they have consolidated their Unifi customer service centre from many confusing numbers to just a single number.

Thus, effectively from 2 April 2015, all users just need to dial a simple three digit, 100, from the land line or their mobile phones to reach them in case there is any inquiries, complaints or feedbacks.

However, as claimed by them for the technical issue, many people will still observed their TV screen is displaying UniFi call centre number: 1-300-88-1221. If you also see such phone number display on your TV screen when you are having a connection fault, you may ignore this number is still proceed to call number 100 to seek for help instead.

Did an email to the CEO really help restore my Unifi services?